Policies

Privacy Policy
At Riot Labs, we prioritize your privacy and security. We do not store any sensitive information on our website or offline. Payment processing is conducted exclusively through secure methods, including cryptocurrency and E-Transfer. We do not retain or store any payment details on our servers.
 

Refund and Return Policy
Riot Labs does not offer refunds. However, if a product is damaged or lost during shipping, we will provide a replacement. To initiate a replacement request, please contact our customer support team with the necessary details and evidence of the damage or loss.
 

Shipping Policy
We ship all orders within 4 business days of receiving payment. Shipping is done through Canada Post for domestic orders and through international carriers for orders outside of Canada. It is the customer's responsibility to ensure that the products ordered can be legally shipped to their country. Riot Labs is not responsible for any customs issues or restrictions that may arise.
 

Payment Policy
Riot Labs accepts payments via E-Transfer for Canadian customers and cryptocurrency for all customers. These are the only accepted payment methods, ensuring secure and efficient transactions.

Customer Support Policy
For any inquiries or support needs, customers can reach out to us through the website chat or via email. Our support team is committed to providing timely and helpful responses to all inquiries.